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Customer Service Representative
2 weeks ago
Contract
Mason, Ohio, US

Job Description

Position Details

Job Title: Customer Service Representative

Pay Rate: $15/hrDuration: 4-6 month(s)

Location: Remote till Covid-19 resolves and would be onsite after that, Mason, OH – 45040

Hours: Mon – Fri: 11:30 AM to 8:00 PM       

 

     Role Description:

  • The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.
  • Major Duties And Responsibilities
    • Assists customers telephonically and non-telephonically with service and support issues.
    • Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
    • Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
    • Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Retail expectations.
    • Uses courteous and professional language.
    • Works effectively in a team environment.

    Creates a win-win resolution to problems

  • Basic Qualifications:
    • High School or equivalent
    • Ability to produce quality and professional written correspondence with customers
    • Ability to demonstrate and perform basic math
    • Customer service orientation
    • Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Office, fluent with Internet and mainstream web browsers
    • Commitment to providing resolution to customer issues on the first contact
    • Strong English comprehension and a good command of grammar
    • Preferred Qualifications:
      • Associate degree or higher
      • Previous experience in a telephonic or personal customer contact position
      • Retail store/field experience

Job Requirements

Customer Service, call

 

Job Code: 50104175

Reach Out to a Recruiter

Recruiter Anju
Email
Phone +9738057484